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Support

Get help with BeefyGuard bot.

Contact Methods

In-Bot Feedback

Use the /feedback command in Telegram to send feedback, report bugs, or request features.

Usage:

/feedback Your message here

Telegram Support

Contact us on Telegram: @beefyguard

Email Support

Email: support@beefyguard.com

Before Contacting Support

Check Documentation

  1. Read the FAQ
  2. Check Common Issues
  3. Review Getting Started

Gather Information

When reporting an issue, include:

  • Your Group ID (use /groupinfo)
  • Bot status (use /botinfo)
  • What you were trying to do
  • What happened
  • Screenshots (if applicable)

Common Issues We Can Help With

  • Bot not responding
  • Detection not working
  • Dashboard access issues
  • Permission errors
  • Settings not saving
  • False positives/negatives

Response Time

We aim to respond to all support requests within 24-48 hours.

Feature Requests

We welcome feature requests! Use /feedback to suggest:

  • New features
  • Improvements
  • Integrations
  • UI/UX enhancements

Bug Reports

When reporting bugs, please include:

  1. Steps to reproduce
  2. Expected behavior
  3. Actual behavior
  4. Bot version (if available)
  5. Group size and settings

See Also